green flag ie mayday

we went shopping in our ford mondeo and came out after, car wouldnt turn over called green flag came out within the hour apperantley it was engine immobilizer.     fitter said il take you home collect both keys and arrange for low loader to take your car to ford dealers, great stuff.  i rang fords they made a job sheet out for it all this happened at around midday at 5-45pm i rang fords no car so i rang the recovery place was told the guy that organised it had gone home job had been passed over to nights.better check later i thought went back to isolated carpark you guessed it car still there got a feeling it was going to remain there overnight rang greenflag to complain they were there in ten minutes but garage was now closed they kept it overnight in a compound then took the car next day to garage but in process had mislaid one of keys but after a few hours found key its a good job recovery is local.the car had a what they call a fused battery but to change battery has cost me 176 pounds after labour battery and diagnostic the ironic thing is where i broke down ther was a motor shop next door  ............why oh why couldnt they traced a flat or fused battery got recovery right and not mislaid my key .......180 pounds if i had to buy another one.............. bad day at office     makes you think has as been said before by others what do we pay for