Red Pennant, don't leave home without it!
This story happened on: 27/06/2013
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We regularly holiday in Europe and have always taken out Red Pennant insurance and until last summer never had cause to use it. We were travelling through France en route to the Dordogne region when the automatic gearbox on our car began to play up.
We tiptoed the last 20 or so miles using the tiptronic function and set up the caravan. The following morning a short test drive showed all was ok but I didnt want to risk getting stranded on the way home.
I called Red Pennant and gave them all the details and a return call an hour or so told me that the car would be picked up the following morning and taken to the nearest Mercedes dealer for investigation. As we were with friends we did not need to take up the offer of a hire car so as promised a flatbed truck came to the site promptly at 8:00 and took the car away.
A couple of hours later I had a call from Red Pennant to say that the agent was unable to look at the car until the following week so to avoid any complications they were sending out a replacement car for us to use for the remainder of the holiday and to get our outfit home .Within 48 hours a very pleasant young lady had delivered an immaculately presented Hyundai Sante Fe and collected our car from the agent to take it back to the UK.
Upon arrival in the UK we were contacted to arrange for our car to be returned to us and the loan car collected.
Throughout the whole event Red Pennant were polite, professional and took all the stress out of what could easily have been a traumatic experience.
Well done Red Pennant and the Caravan Club.
milliehull
Caravanner