We stayed here on the way down to, and back from, Austria. The roads to the site were being dug-up so access was very difficult through rough streets in a built-up area. Once at the site we found the reception staff rude on both occasions and very unhelpful. Tried to get us onto a pitch that was too small when larger ones were free. Toilet block very dark, unclean and very run-down. Had our rubbish bag searched for glass items (when out-sorting was not requested), and were shouted at when a single glass bottle was found! The Caravan Club should not list a site as rough as this as it reflects badly on them. DO NOT BOOK THIS SITE. We would rather sleep in a lay-by than suffer sites as bad as this one. Will not go back under any circumstances.

Response from The Caravan Club:

Thank you for your review, we are very disappointed to hear that you encountered so many problems on site.  We have raised these issues with the site and have received the following response.

Response from Les Portes D’Alsace:

We are sorry to hear that you did not enjoy your stay with us.

There were some works done in the streets last year in Savern but they are over now. 

We always try to accommodate our customers and change their pitches if they are not comfortable with the one we gave them.

Toilets block are cleaned-up three times a day: in the morning, in the afternoon and in the evening.

About the glass, we have signs in three languages explaining that glass should be sorted.

Best Regards,

Anaïs