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davlyd
Reviewed on 09/07/2024 12:18
The staff on this site need a course in hospitality, We had called in advance to check our booking and ask for pitch near friends that we were meeting and that we were a 7.5m and 8m motorhomes. We received confirmation and allocated two pitches which it turns out a tent was already on, given another pitch which had a tree stump at the back - there was no way either van could fit on this. We returned to reception and explained the young girl said no these were the pitches we should have, finally persuaded her that one of the pitches was occupied she had to come out for herself to see! Then the manager who is really young decided to make an appearance started shouting, pretended he didn't understand english but had spoken to us and a Dutch couple in english only minutes before. We were then offered two other pitches and told to take it or leave and he then walked off shouting. As it was now late in the afternoon we decided to stay for the night (supposed to be there for 4 nights) The mosquitos and sand flies were awful, my husband was bitten on his arm which then swelled up and was very hot and angry looking. Toilet and shower whilst had hot water was very old fashioned and in need of desperate updating. The reception staff were extremely unhelpful. We phoned the next morning to our next stop just outside of Calais and were treated with respect, extremely helpful and yes they could accommodate us arriving 3 nights early!! Don't book this site if more than 6meters long, be prepared for flies, midges and any other biting insects, small pitches, with tree stumps in them,
Comment from the Club:
Our contracting team will continue to include this campsite in our programme as we have always worked very well with the campsite staff and recommend it as a good stopover location for the channel ports.
While it is true that the sanitary blocks are dated and in need of refurbishment they are kept clean and have a good supply of hot water.
The pitches do vary in size and shape with some unclear boundaries but they are generally large enough for outfits up to 8m.
Insects will frequently be a feature on campsites especially those in a forest setting.
Members have generally given good feedback on the staff and their welcome but we`ll continue to visit the campsite regularly as we do with our entire programme to ensure we are happy to recommend the site to members.
Mathew H
Reviewed on 19/07/2019 20:08
