Stayed here for one night June 2018, and having read the previous review I thought it would have been a one off! How wrong were we! It may look grand on the website, but this isn't the case! Firstly the site we booked and paid for costing nearly £40 a night, was a Grand Comfort pitch - with hook up water supply and grey water drainage - we were given a pitch that I could say was no more like a builders rubble yard with long grass on, no hook up or water in site. There was no number on this pitch so went to check, and yes this was our pitch, so asked for another with the correct facilities - The staff were rude, and guess what started talking about me in French saying what is "her problem etc", I played the card of I couldn't speak or understand little French, but I knew EXACTLY what they were saying, and could quite easily have joined in in full French! We were eventually offered 2 other pitches - but not what we booked only hook up - no water or waste, and yet again it was on a pitch that clearly had been used for dumping rubble, and was overgrown - by this point the kids had had enough and wanted to go in the pool, went to go and try to sort this out once more but vola the reception was closed (not the time that is advertised on their website!). So trying to make the best of it took kids to the pool - well dirty was an understatement, no footbaths, people walking in all sorts on their feet, no working showers, and as you know in France their is stick bathing wear - well it wasn't here - one lady was clearly in the pool in her sundress! It wasn't at all heated so kids were out in around 10 mins. Also the pool was due to shut at 5.45pm - think this was for the "british", as clearly there were "non-English" in the pool until was past 8pm! So off we went to find the "football" pitch! Find was a clue.... the grass what approximately knee length, and someone had parked their caravan slap bang in the middle of it! Kids were thinking it would make a good goal side, but I did have to stop them.....so back to the pitch. To be fair the toilets were "cleanish", not enough of them for the size of site, only one block open and the site must have been over half full - dread to what think what it is like in high summer. Seriously I think the caravan club should go undercover here and see for themselves what the place is like, and how they get treated - there are plenty of local Aires and other sites which we wished we had used. We eventually left early as I cut myself on some of the rubble on our pitch and went home early (yes left a 10.30pm at night!) - of which Eurotunnel were lovely and accommodating.

Comment from the Club

We are sorry to read that you didn’t enjoy your stay here and please be assured we take your feedback seriously and have forwarded your comments to the site for their reference. We have also instructed our site inspector to visit the site. He has reported that most site facilities were functioning and operational during his visit, notably the covered swimming pool, bar (Drancourt café) and restaurant. The only sign of any building work on his visit was some improvement work to one of the wash blocks. This work was, however, in its final stages. He reported that pitches were of a good size and there was no building rubble during his visit. As it’s the low season, some cabins in the wash blocks were not in use (this is quite common). Please be assured that we inspect all sites that we work with regularly and always provide feedback for improvement.