Sadly disappointing.
This site is very convenient for visiting lovely Strasbourg on very efficient electric tram service. The reception is an attractive building which belies the otherwise badly maintained pitches many of which are very muddy from rain. They are also narrow not giving much room to sit out. The general facilities are good, well maintained and very clean. However, the disabled facilities are woefully inadequate. Suitable facilities are very important to my husband who is an above knee amputee, and like ALL disabled people need both a seat to shower under and a separate seat to be able to dress in the dry. Neither was available in the nearest to us, not even a seat on the WC. We made respectful requests for a simple plastic garden seat which some reception staff tried to deal with but nothing was forthcoming. Celine was the only member of staff who seemed to understand what we needed. But it would seem that their requests on our behalf were falling on deaf ears to the ‘technical’ department. Only when I was forced to ask to speak to a manager (but was told there was no one available) was another call made to the ‘technician’ who then came and resentfully handed me a simple plastic stool. It was very upsetting that their attitude made it abundantly clear that they considered me a nuisance and was complaining needlessly. The empathy was non existent. I would much prefer to have given a wholly positive review here but after our experience here, I wouldn’t come again and wouldn’t recommend it any other disabled people.
Roving Regans
Reviewed on 05/05/2019 16:47
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