We don't do many reviews, but.... Many visits to York site in the past. We have experience mixed moods from the wardens over the years. Upon arrival the very polite gents explained to my husband the protocol on pitching and facilities with COVID. Great service. But I was out of the van and approaching reception at this time as I would always do on arrival to any site. The Lady's in reception greeted me with abrupt rudeness and total lack of any respect. Somehow I was to know the changed protocol on arrival. With this I kept tight lipped and returned to van and moved on to the pitch. On departure and returning site keys/barrier cards the lady were on form as the previous day. Again I was expected to know what they wanted & what they were thinking! I approached the reception door, one of the lady wardens had her back to me and wouldn't turn around to acknowledge me, Due to this I was unaware there was another lady customer in reception returning keys. I waited to be greeted with a gruff response and finger waving to drop keys and bands THERE with a pointing finger. Disgraceful. The lady in reception after dropping off her keys looked at me with and said she couldn't believe the wardens response.... River walks are great as usual. We didn't hire a boat as it was bit nippy this time we visited. Great site in a great city, shame about the reception I received as we will think very carefully about returning again......