Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

FANTASTIC AS USUAL

We visited the site midweek because as usual it's practically impossible to get a longer stay.......and no wonder if was fully booked. Great location within 1 mile from the town centre,3/4 mile from the racecourse and lots of other things to do.. Staff are always fantastic. (we will miss a couple of them when they leave to go to Richmond Argill house this week) and the site is a credit to the club We have been here 4/5 times a year since we joined the club and will continue to do so.........ALTHOUGH!!!! Something has to be addressed regarding the booking of pitches with awning space...(white pegs) We were only offered space without awning space (blue pegs) because they were all full........but on the first day I checked the white pegs and found to my surprise that out of 53 only 4 had put an awning up...........The club needs to rectify this situation someway.....
Caravanner from South Yorkshire

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PaulRichardson replied on 01/12/2018 14:20

Posted on 01/12/2018 14:20

We think the entire booking procedure needs to be looked at.

When we first considered a stay at Rowntree (for the Christmas market) all pitches were booked up for the dates we wanted.

Surprisingly  when we looked a few days later, some dates had appeared, so we amended our plans and booked Tuesday and Wednesday as they were only two nights in a row (we really wanted three nights).

We looked the other day and the Monday was now free, but on an awning pitch (Tuesday and Wednesday and on a non-awning pitch) so we booked  Monday.

We believe that the ability for bookings to be cancelled at only 72 hours notice with no repercussions is leading to selfish members booking "just in case" they want a pitch.