Our second visit to york , location good . We arrived with friends who ended up at the other side of the site to where we were , but we thought no problem in the morning we will ask to move if any pitches become available before new members arrive.the next morning we noticed quite a few pitches became vacant so I called into the reception to ask if it would be possible to move pitch only to be told by the female site manager no does it really matter your friends are only over the other side it’s not far to walk , I was totally shocked I could not believe what I had just been told by this site manager, people skills comes to mind . Now for the serious matter , the next morning we were woken by a football being played and bounced up and down past motorhomes and caravans the time was 07.45 , we did not complain about this but the same evening from the same male who was 2 pitches away from ours was playing football again and the ball was hitting people’s motorhomes, we take pride in our possessions and particularly our motorhome , my husband went outside and told the boy that football is not allowed , within minutes his foul mouthed mother fuelled with drink came banging on our motorhome swearing and saying there are no signs saying you cannot play football , I told my husband to go and report the matter to the wardens and let them deal with it , he did this and the site manager told us that they had been advised to remove the signs that state no ball games. The next morning we were leaving early and was informed by our friends that someone had written in permanent black marker on the back of our £60,000 motorhome, I will not repeat what had been written but we were so so saddened by this , we went and alerted the site manager who asked had we not arrived with it on , he knew full well who had done it and so did we , what we should have really done was call the police but we had no proof. Well when the female site warden said to me does it really matter , well yes it really did matter because this would never have happened if we had moved and not been parked near some low life members , so what should have been a few days celebrating our friends 40th wedding anniversary turned out to be one of the most unpleasant stays on a caravan club site .

Comment from the Community Manager

I’m sorry to learn of your experience, if your concerns have been reviewed as a formal complaint and you require any further assistance please do get back in contact with our Customer Resolution Manager.