I often wonder when people complain about the welcome and service they receive. Could it possibly be their attitude that influences how people respond? Anyway from our point of view the Warden / Assistant Warden and partners could not have been more helpful. This was our first trip in a new caravan after an absence of 20 plus years, so we were unsure of the 'rules' and 'regulations' We were given all the information and advice with a smile and willingness. Ok the site is not the most modern, but the refurbishment planned next year will rectify that I am sure. The facilities were clean and plenty of hot water for showering and washing up. The location is great from our point of view for walking and within close proximity to Grassington for places to eat and drink. We are fortunate to be going back again in two weeks time for 9 days