This was our first time in our newly acquired caravan. We know the area well from pre-caravan visits and would recommend it. Did not know the site was in the area until we joined the club. Great site and superb location. When we arrived it turned out our jockey wheel was damaged beyond repair. As a result we could not raise the caravan off the tow bar to use the motor mover. However, Peter (1 of the wardens) and a fellow (Alistair), but experienced, tourer sorted us onto our pitch. Peter and his wife were absolutely wonderful during our stay and so considerate towards a new caravaner. Just a final point about the repair that took place to our jockey wheel. We contacted AJSCS Ltd who did agree to come out on Sunday morning to replace our jockey wheel. Unfortunately, we did not know there was £50 call out charge and they charged us £20 for a jockey wheel that we later found out was about £12. It would have been better for us to drive into Harrogate to get a replacement wheel but we will put that down to experience. We don't blame AJSCS - we should have asked for more detail and they did come out on a Sunday morning. Returning to the site this coming weekend for the Xmas switch on in Grassington.