Having been campervanners for years and previously stayed at this site, we chose this for our first 'try it out' stay in the caravan. We picked up the caravan from Highbridge caravans 4 hours before our stay. On arrival, staff were very happy and finding out this was our first use of a caravan, offered to help with any problems. Not long afterwards we had problems with water flow though our taps. Eventually we sought help from the staff. One came over and realised the brand new water pump was curled from being in the packet. He advised to warm some water in a bowl and place pump into it to soften the hose. Then to pull it straight and hold it as it cooled. This resolved the issue. 5 stars to the staff. The site was busy for a November but still quiet and no waiting for facilities. We are going back this weekend for a proper stay. Also, it rained a lot but the pitch and the site itself was very well drained.