We chose this site for is proximity to Tewkesbury, and were excited to stay. It is a truly gorgeous stroll into the town. However the welcome was not quite as warm as previous sites we have stayed, quite impersonal. On our first morning, an encounter with one member of staff in particular, was extremely unpleasant and completely unnecessary, he was rude, aggressive, and patronising, over a situation that could have been handled quite differently i.e., in a courteous and civil manner. We were completely taken aback by his attitude, as were other guests that overheard the "Conversation". I was left particularly shaken, as was witnessed by one other staff member and other guests on the site. Both myself and my husband work in the public sector, on a day-to-day basis and often have to deal with hostility in our careers, this type of aggression was absolutely uncalled for and not what we were expecting, as paying guests, at a holiday park. Some hospitality training and staff appraisal, might be welcome on this site. We are both left feeling, very disappointed with the effect this encounter had on our entire stay, we were very happy not to see him again, and were glad to leave after 3 nights.