We swopped our motorhome for a caravan at the end of last season and ventured to Sutton-on-Sea to try her out before venturing further afield. We had read all the manuals, watched relevant YouTube videos and felt ourselves prepared even for the challenge of a new awning. We were greeted with a warm welcome from Sandra and advised on available pitches and after a quick drive round we chose no 38, a big pitch with large grass areas at the back and side. We thought as we got level and put the steadies down how well everything was going.We attached to the electrics and nothing was working even though we’d followed the instructions. Jon the warden was passing and without hesitation popped in the van and showed us that we’d tripped the electrics and soon had it sorted. We got the awning up and when Jon next came by we hadn’t got the hot water / heating to work but within minutes Jon had shown us how to set the digital controls. Then within 24 hrs we had mislaid the barrier key and again no fuss when we spoke to Sheila, who said it happens all the time, issued us another and said not to worry about it as it will turn up, which it did. Thank you Sandra and Jon for helping us out, we’ve had a great week and have already booked for later this year.