Thanks for asking me to review the site. If you'd checked your records you'd see that we actually didn't stay there.  Having booked the day before, given our time of arrival, and explained that we had a trailer tent the only space available when we arrived was under trees. It was dark north facing and had a view of the toilets.  With relatively strong winds forecast this was obviously not an acceptable pitch leaving us with no alternative but to go and find accommodation elsewhere.  We booked for two nights  but could only claim our money back for one which was also disappointing.  I do feel that as the managers knew we were coming they could have reserved an open pitch for us not under trees so we would have been able to stay.  When I joined the club recently I was told that trailer tents were welcome on your sites but didn't feel on this occasion this was proved to be true.  We headed to a warm welcome at the local Caravanning and Camping Club site to an open pitch with a great view over surrounding countryside where we stayed for three nights and will always look at their sites first in the future.  Feel free to contact me if you want mover information. 

Message from The Club:

Thank you for your review. We regret to hear that you did not feel the pitch selection was up to standard.

When you arrived our site was full to capacity with just one pitch available. Caravan Club pitch selection operates on a first come first served basis and you were our last arrival that day. We did offer a change of pitch after departures the next day and did give you help and advice on pitching your trailer tent. Trailer tents are welcomed on site and have in fact happily used the pitch in question, enjoying sunny mornings and shaded afternoons. We would welcome you to contact us directly if you wish to discuss your experience further.