Rated 4 of 5

Rated 3 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 3 of 5

Good for families

Great stopover enroute to Southport. But the WiFi....

Lovely site, clean and well run....but I’m about to rant. Yet another complete waste of money on WiFi.   In these days of hotspots, super fast broadband and low maintenance costs, we find it unacceptable that the Club continue to charge 2.50 per day for ONE member to *attempt* to access the internet on one device at any one time. Membership and site fee costs continue to rise, but the WiFi service has never improved since it was introduced.   On some sites, like Strathclyde, the WiFi simply does not work, on others it is extremely slow, unreliable and intermittent.   I have yet to find a site where the WiFi works to any level of satisfaction.  On the rare occasion I have managed to  log in, it is like being like back on dial up twenty years ago - slow, intermittent and frustrating with constant down time.   We come on holiday and use the Internet.    It’s part of our daily life. If the Club really can only offer this terrible ‘service’ at least don’t charge for it on top of our membership fee, site and pitch fees. WiFi fees should be per Caravan not per member.  The Scottish government have announced that they intend to roll out super fast broadband to every home at reduced costs, and yet a family of four on a Club site would have to pay forty pounds a week for the privilege of just trying to connect, never mind actually use it! On the subject of charges....112 Club sites must have a a huge number of members every day, sometimes all year round  paying this fee. How on earth can the Club justify the huge revenue at 2.50 per member per day...when outgoing costs for the WiFi must be negligible as the service is so basic?  I have stumped up for this WiFi service - always hopeful - on every site visit since it was introduced years ago.  I pay in advance for a week, we stay on club sites at least three to four times a year for two weeks.   I calculate I have wasted at least half of the fee, when I am simply unable to connect. The procedure to try to reclaim the funds is protracted and difficult and genuinely not worth the bother of trying to prove you were unable to connect or get a signal.  Therefore, members just don’t bother - and this silence is perhaps taken as there being no problem!  I know from reading member comments on the Club website, Trip Advisor etc that there are many, many members as frustrated as I am.

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