After a damp drive to the campsite in late October 2019, I didn't feel particularly welcomed or valued as a Customer when checking in. We had had a difficult journey culmalating with the EMS light coming on in the MH 3 miles outside Bridgenorth. On 'limp home' mode we limped into the campsite. The staff were what I considered a little 'sharp' and with little or no conversation other than to give us our pitch and tell us the campsite rules. Had stayed at a sister site in Llanberis the week before where the team could not have been more helpful and welcoming, so was expecting the same. An example being, I wanted a to buy a Wifi voucher with cash rather than to pay on the card when logging in. The lady wasn't happy and even though I knew they had these vouchers (had them in Llanberis) she was very reluctant to give me one of these. Other than that, the site was clean, facilities very good even though some way from our pitch which in the Summer wouldn't be a problem, not good in damp Autumn. Pitches looked mostly level, ours having a nice view of the lake on the campsite. We did try to get the bus to Bridgenorth, however, as we were walking the 15 to 20m to the bus stop, we saw in the distance it stop and then drive on, a full 10m before the timetable time! Top tip, get there early to avoid a 40m walk into the lowtown and then a steep walk into the upper town area along a very busy road, as 3 taxis we phoned were not interested in coming out that far. Once in the high town in Bridgenorth, we had a lovely time walking around, and I was astonished and pleasantly surprised that for such a small town it had so many small and medium size pubs open. All in all, would certainly go back to Bridgenorth, but maybe not Stanmore Hall