Arrived Friday pm later than we usually would due to work commitments but still daylight and we were greeted by a warm welcome in reception. We had and always do book an awning pitch, not always with the view to putting an awning up but the choice is there should we choose and also the pitches are bigger. To be told that we had booked a non awning pitch left me dismayed as we hadn't but it came to light that there was 3 awning pitches out of action - had that been explained and our later arrival meant we had lucked out, I wouldn't have minded but to be told we had booked something we hadn't and had proof, a little unprofessional. The warden told me to choose a 'white peg' and she would just bump someone else off who was only stopping one night. In the end, we chose a non awning pitch as the empty ones were better positioned on the site than the odd white peg one we found. We reported back to the warden our choice of pitch and all was good in the end. If there has been a mix up or a maintenance issue, totally acceptable and explainable, making us out to be wrong isn't!! All that being said, wardens are very friendly, site clean as always with great facilities. We cannot fault this site apart from it's peak time prices so winter breaks here are just the ticket. It is always busy so booking early is advisable although when the newer part of the site is opened up again for the main season, I would say that would alleviate pitch availability.