2 replies
roger9760 replied on 02/06/2021 17:50
Posted on 02/06/2021 17:50
We had trouble with the same Scottish fella, we parked in a disabled pitch with a white peg, which we booked weeks ago. Two hours after setting up with our awning, he said we had to move as someone had booked that pitch the week before ( who didn’t have a disabled blue badge ) It nearly killed my husband to take it all down and move it again, he has a heart condition and is due to go into hospital for open heart surgery in 2 weeks. I was so annoyed that they insisted we moved, they were at fault as they never displayed it was reserved, I should have insisted we were not moving. When we saw who it was reserved for that made me more annoyed as they could have moved them to the pitch we had to move to. Graham and Julie ( assistant managers....who should be the Managers ) were lovely and couldn’t apologise enough to us, but the damage was done. I doubt we will come back here, especially if that Scottish man is still here, he has no people skills at all, he isn’t the credit to your site, the assistant managers and other staff are 😡🤬😡🤬😡
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Mobilegirl replied on 13/09/2021 22:06
Posted on 13/09/2021 22:06
I am writing a review on behalf of my daughter who has had her membership stopped for 12 months. She too felt intimidated by the Scottish man warden. My daughter and family booked 2 nights end of July and were designated a pitch away from the Festival on the park. They were new to caravanning and didn't know the rules about pitching and were given no instructions in the office (they arrived a bit late due to traffic). However their EHU was only 10 metres and wasn't long enough even after moving the van nearer to next doors pitch where the electric post was (the legs were on the grass) but the wheels were still on the hard standing. She range the mobile wardens number at 9.30 pm to a disgruntled Scottish man who suggested she buy a 25 metres in the shop. He asked her to move her van back on the pitch but as she explained the children were asleep in the van they would move it in the morning. However, in the morning as they were near the exit, they couldn't move it as there were so many vans and caravans leaving the site, the Scottish warden could have helped them by getting off his tractor and directing traffic as he saw them struggling. They decided to go into Southport and came back at 2 pm, they were ordered off the site. I have been a member of this club for 14 years as motor homer and before 10 years as a caravanned and feel disgusted at the way a first time caravaner has been treated. My daughter has lost £84 (one night at Southport and membership fees) and will not be renewing her membership. I feel ashamed by the way my daughter has been treated and the intimidation she has received by this warden.
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