Stayed here a few times So booked for New years day for 2 nights. We arrived at 11.45 so checked in and paid but couldn't go on to our pitch till 12pm, Which was fair enough and the guy in reception was great. Asked if we could use the toilet as we'd been travelling for over 3hrs the guy said just tell the cleaners and she will let you in. Walked down explained this to a lady with glasses who never even lifted her head and said in a attitude No! Use your van, which i replied Happy new year to you aswell. The guy in reception came out 2 mins ltr and appologised and took us to the toilets. Finally we parked up put our awning out and went for a walk into southport, came back ltr on and the awning was 6 inches under water, everything on the ground was ruined. I know it rains and floods BUT surely the site knows which plots do? All the other staff were brilliant and showers etc brilliant.