Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Disappointing this time around

On arrival trying to site the caravan,got shouted at by a warden for not parking up quickly enough,we had already let four vehicles pass! Gents toilet door faulty and continually slamming,reported the issue,nothing done,someone hooked the door open,so the wardens removed the hook,it didn't make for a peaceful holiday. We go away to get away from noise not to be subjected to it 24/7. Very unhelpful wardens,you felt as if they didn't want to be there. We love this site and have had some wonderful times staying there, have had some simply wonderfully helpful and friendly wardens but sadly not on this occasion. Plenty of places to visit,Speke Hall and Formby Point well worth a visit. Ideal for cyclists. Love this site it caters for everyone.

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merioneth45 replied on 04/10/2019 19:42

Posted on 04/10/2019 19:42

As the customer and the people who pay their wages,  what their version of events is irrelevant. Might be an idea if they looked at the bigger picture before jumping in with both feet !

Tinwheeler replied on 04/10/2019 19:59

Posted on 04/10/2019 19:59

The wardens' version is far from irrelevant!

Clearly, you have not read the Community Guidelines regarding reviews, Merioneth, or you would have realised the inappropriateness of making such comments here where only one side of the story can be published and would have addressed the complaints to the club instead.

replied on 04/10/2019 20:34

Posted on 04/10/2019 20:34

The user and all related content has been Deleted User

merioneth45 replied on 04/10/2019 21:56

Posted on 04/10/2019 21:56

 Our comments have certainly opened a can of worms Tinwheeler. But thank you for your reply. With all due respect you should not assume that we have  not already addressed the complaints with the club. We appreciate that there are rules and regulations that need to be adhered to when running a large establishment but as paying customers the way we are approached and spoken to on this occasions is not what one would expect. Very sorry if we have ruffled a few feathers, I'm sure it's a one off as whenever we have visited the site previously the staff have been extremely helpful,polite and most welcoming,we were just expressing our feelings with regards to our recent stay. We love the site,have been many times and will continue to visit for as long as we are able.

JVB66 replied on 14/10/2019 09:34

Posted on 04/10/2019 19:42 by merioneth45

As the customer and the people who pay their wages,  what their version of events is irrelevant. Might be an idea if they looked at the bigger picture before jumping in with both feet !

Posted on 14/10/2019 09:34

In case you are not aware ,all wardens on club site are members of the club,and so a comment like"we pay their wages"is not called for,most are not on industry-leading  saleries for the stress that that they receive from some non compliant members when "advised"of the rules that all members sign up to on joining undecided