Lacking Usual Standards -
Although the site is located very well with easy access to the bike trail and Sandown beach, our experience of the site was disappointing by the usual standards of a club site.
We visited in August with the site mostly full during our 2 weeks, with many families using the facilities. We have visited two other sites and have found the covid measures implemented with a band system to work well, but leaving only 3 toilets/showers at a full site of probably about 150 pitches and one washing up sink free made it very difficult.
The system just did not work as people got so frustrated with waiting that they often just went into the toilet, ignoring how many people were in. At times we felt crowded in the facilities with people queuing in the bathroom block and even using the hand dryer as a hairdryer.
The facilities are also only cleaned once a day so they were often dirty by the time next cleaning and at times no toilet roll as so few toilets used by so many people.
We did offer feedback to the reception re-cleaning and general overcrowding but the answer was they were not paid to clean anymore and the club had advised people not to use the facilities, so best not to use them. We have certainly limited our use, but it was not at any time when booking made clear to us or on any of the other club sites we have visited that facilities were not to be used and for families with children it would be quite difficult not to.
as suggested in other reviews the site was too full fo the very limited facilities in use and therefore led to overcrowding and unsafe, unclean facilities.
graceandben
Reviewed on 03/09/2020 15:50
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