We arrived at 12.30 after being on the road for 5 hours we where looking forward to get settled in. We was the third person waiting in front of us was another caravan and a motorhome When I got to reception the motorhome owner was trying to get a pitch,as I understand it she had not booked in advance , where I had booked in advance She then told the man on reception that she had miss placed her credit card,we then had to wait while she returned to her motorhome to find it, by this time more caravans arrived blocking the entrance.Iwas told that I had to wait until she returned and paid.I got on site To find that all hard standing where not vacant and the motorhome in front of us parked on a hard standing.We booked our pitch months in advance only to be ousted by someone who just turned up wanting a pitch.If this club is going to let motorhomes in then why are there letting then park on caravan pitches with space for a awning and we are left with a pitch with no room to put a awning up.