Love this site we have been time and time again and have never felt the need to complain, I would give it 5 stars BUT New Years Eve was disappointing. It was overpriced at £35 per head including buffet. Sarah the events manager was unprofessional considering she has been in that position for 12 years and it felt like we had gatecrashed her party. Having complained in writing to the appropriate person I did not get a satisfactory answer hence my write up. Whilst I appreciate that it is only mine and my husbands opinion we unfortunately will not repeat the experience. Overall we had a good 3 nights away at this site and the site staff were superb it's a shame the same cannot be said of the entertainment staff.