After enjoying holidays here for the past five years, this year was most disappointing. We were met by a warden who was very cross and vociferous about people who arrive early. We were exactly five minutes early and would have happily waited, we were not able to predict the lack of the usual bank holiday traffic jams which allowed us to arrive in much less time than usual. I must add we were not the first to arrive. The previous year we had a wonderful welcome. The facilities were not as clean as in previous years, they were ‘adequate’. The pitch was fine, exactly as expected. We were disappointed that the pool was closed, despite the scorching weather. When we made an enquiry we felt as if we were unreasonable, we just asked a question about buses. We felt as though the children were ‘tolerated’ despite it being a school holiday. The number of ‘do not’ signs which seemed to have been placed this year made it feel very unfriendly eg. ‘Dogs must be kept on a lead no longer than 2m in length’, a simple please would have made it better. The friendly and welcoming feel to the place has gone. This is an expensive site but when the pool is closed I don’t feel it is value for money.