Our reception was greeted with an in depth interrogation by a rude and unhelpful woman who was intrusive and nosy, whilst she was speaking to my husband in reception she sent out her colleague (who was equally as scruffy) to demand to look through our camper van, i felt very uncomfortable as she demanded to know if we had various item (sink, cutlery etc) she even wanted to know how we went to bed (did i have to squeeze over my husband!). When my husband went to complain later on, he was told that we should expect this as they 'Had standards to keep up to', she offered no apology what so ever and insisted that was her right to ask as many questions as she liked to maintain the Caravan clubs high standards. We left after one night, went home and have cancelled our membership, no one would talk to us at the East Grinstead main office about our complaint, so we can only conclude that as a club you condone humiliating your members