Having stayed on this site one night we decided to book another night to spend more time around Portsmouth and there are few other sites to choose from in the area. On our way out the next morning I called into the office and reserved a specific pitch, paid for it and took away the barrier key for that pitch. Then went out for the day in good faith expecting the pitch to be available when we returned around 5. However it had been taken by someone else. Obviously I went to the office to find out what was going on and was given very short shrift by the lady who I had booked with in the morning and the male warden. Despite taking the key on the morning and paying up they said they assumed we wouldn’t be returning as no pitch marker was left. Very terse, very much “our fault” and not prepared to budge an inch. I asked for a refund as we decided we’d drive home but this was also refused as the rude male warden said we had paid for a pitch and one was available. He could certainly do with some customer care training and this site needs to shape up on it’s organisation, flexible attitude and efficiency. What sharp contrast to the fabulous site we had just stayed on at Southland on the Isle of Wight. Pleasant, friendly, nothing too much trouble. We extended our stay twice and they put a reserved pitch marker out for us immediately. If only all sites maintained the same high standards...........