I booked 3 nights at this site and received an e mail confirmation. Due to my wife being unexpected admitted to hospital and roadworks i was delayed getting to the site. I called ahead to advise I would be slightly late and arrived at 8.15pm, 15 minutes late of the 8pm closing time. I was shown to a late night slot and the next morning the nightmare started. An elderly lady warden approached me waging her finger at me saying " I'm very very annoyed with you. we kept a pitch all day for you and you called to say that you would be late , very annoyed ! " I tried to explain about my wife and roadworks but she did not seem to be interested. She then went on to tell me that I was only booked in for 2 nights and there was no chance of a 3rd night as the site was full. When I queried this, I got the reply " you would have been sent an e mail, why not check it ".As the site is in a email/mobile phone black spot I was unable to do so. Later in a local town i managed to log onto my e mail and had in deed received a conformation e mail FOR 3 NIGHTS . I showed this to the lady back at the site, who on reading the conformation appeared to lose her bluster and I stayed for 3 nights. I found her manner of dealing with a member of the club extremely poor and caused distress where this did not need to happen. My wife joined me on the 3rd day as my daughter's uni course had started, and I was very very annoyed by her aggressive and non-respectful attitude and it put a damper on the whole trip. The site itself and the other staff were fantastic.