Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Lovely Site, shame about some bad customer interaction.

2015 saw our 3rd consecutive visit to Poolsbrook and it's a lovely site. There are plenty of places to visit in the area including Hardwick Hall, Haddon Hall, Chatsworth House, Bakewell and of course Alton Towers. The facilities are excellent and very clean. The wardens do look after the site in this respect. What I do object to is a Warden with double standards, and unfortunately i encountered such a warden this time. We arrived in good time after a longish drive, checked in and waited for the warden to open the gates. We passed through and proceeded to find a pitch. We were driving around and was stopped by the warden for going too fast around the site. I NEVER do this and on this occasion I must have been travelling about 7mph which I know is over 5mph, the speed limit. The warden told me to slow down and then shouted after me when I proceeded to move off. I thought this was extremely bad customer interaction as there were other service users in the vicinity. I encountered very many other vehicles doing more than the 5 mph around the site that week I was there and they were not warned or shouted at. I will go back to Poolsbrook as I'm not going to let this dampen my enjoyment of this lovely site.
Caravanner

Reviewed on

4 reviews

0 Helpful notes

Report this reviewer