Rated 4 of 5

Rated 3 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 2 of 5

Location

Rated 2 of 5

Good for families

Expensive site with very strict wardens

Visited this site last week with our grandson, site was quite busy and there were plenty of children riding around on bikes and teenage girls whizzing around on roller blades, however we were told in no uncertain terms could my grandson use his new hoverboard, I did ask what the difference was between that and a bike or roller blades but was simply told those were the rules and we had to abide by them, as we had been told 3 times!!! (which we hadn't) so one unhappy young man !!! Day two we tried to use the toilets at around 9.30am and told they were all closed as some part of the drain was blocked. A plumber was in attendance. We had not been made aware of this, the wardens didn't come around the site to warn people, did not leave notices around the site, no notification at all. My husband was simply told "that he would have to use his own unit" ! He returned later and the plumber told him of course he could use the service toilet!! We paid what I think is overpriced to ensure we had decent facilities. Also if you want to walk your dogs off lead don't visit Poolsbank as they have to be on a lead on the country park and around the lake. Won't be visiting again.
Caravanner

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replied on 06/08/2018 14:46

Posted on 06/08/2018 14:46

The fact that you paid what you consider too much was your choice.

The warden had probably only just been made aware sometime after 8am that there was a problem. He would have checked it out himself and then called for a plumber. He may have been unaware the full extent of any blockage and whether it affected the service block. Not everybody welcomes somebody knocking on their door early morning (for some).

I have no idea why 'hover boards' are banned as when I have seen them used they have not been particularly fast but I note that some are rated at 10mph and some at 13mph. The warden was correct in enforcing the rule however. 

Jane Mitchell replied on 07/08/2018 09:39

Posted on 07/08/2018 09:39

Easy T, I appreciate your comments, however I did pay more for what I thought were better facilities?

There were 4 wardens on site, surely people could have been made aware of the problem with the toilets, and I can assure you in my experience most people are up and about at that time.  Some people for medical reasons do require good toilet facilities.

I can also assure you that my grandson at the age of 8 would not be operating a hoverboard at 10mph !!!!

replied on 07/08/2018 09:49

Posted on 07/08/2018 09:49

No, as said, the ones that I have seen seem relatively slow. 

Tinwheeler replied on 07/08/2018 09:54

Posted on 07/08/2018 09:54

I guess the wardens are the only people who can say why they weren’t able to inform people, JM.

I think it’s important to remember that the closure of the facilities was unforeseen and beyond anyone's control. However, if you feel it ruined your stay and that you overpaid, why not speak to the club and seek a refund?