I am most impressed by the excellence of the site at New England Bay. On our visit commencing three weeks ago, we noticed that the pitch next to ours was a seasonal pitch which appeared to be vacant. We enquired, and the wardens confirmed that it was available. A brief call to head office later, we were the happy possessors of a seasonal pitch with five months left to run. Furthermore, the lovely wardens refunded the fee we had paid for our three week booking and we set this against the fee for the seasonal pitch, so that we were not, in effect, paying twice. At a very busy time, Jacqui (warden) cheerfully sorted out all the complexities of the fees (we had an adult son staying with us as a guest for part of the stay, and his charges had to be re-applied as well). Excellent service, and an immaculate, welcoming site.  Our favourite.