We had booked to stay for 3 nights over the new year, however  the day we were due to arrive due to the high winds we did not fancy towing the van, called the site direct and Sarah was so understanding and obliging, cancelled our booking for that night at no charge and just told us to take care travelling to the site the next day.  Very warm welcome on our arrival, able to choose our pitch and invited to the NYE party, which was a really nice touch arranged by the wardens, shame it rained for most of our stay as the site was made very muddy, however facilities always clean when we used them, we certainly would stay there again.