We have stayed at Malvern Hills site many times over the years and have always found it to be well maintained, facilities spotless, and really friendly and helpful wardens. This is a large open site on 2 levels with large shower/toilet blocks on both. The hardstanding and grass pitches are well spaced out and apart from a few grass pitches, level. As there is so much grass, the wardens need to keep on top of this with regular mowing and ground maintenance. We can't understand why the previous review complains about this - they would probably be the first to complain if the site was overgrown. Also, with all sites, problems can occur which is out of the wardens control, such as boiler breakdowns etc. Surely this should be taken into consideration when reviewing as these unforseen problems are not the fault of the wardens who will be doing everything in their powers to rectify the problem as quickly as possible. For us, this is the perfect site with so many lovely places to visit nearby.