We arrived on Friday and the nearby farm had an incident with emergency vehicles needing the narrow lane clear of vans. Despite this being a rare incident, this did not phase the staff here. Someone was posted at the bottom of the lane directing us where to park and informing us of what was happening. When we were allowed on site, staff swiftly dealt with the new arrivals with a friendly face and a common sense approach "get pitched up and come and square up in the morning". Smiling throughout what was probably a hell of a day for them. They were on hand to help us park and so helpful throughout our stay and lovely with our children. They allowed us to stay later on the Sunday as the kids wanted to visit Bolton castle and it had been shut for a wedding the day before. Really helpful staff. Fabulous clean site, hot water everywhere which was brilliant and great location. I have rated it less for families as no playground and seemed tailored for more adults. However, we went out of season and the kids were given a nature trail leaflet designed with kids in mind. So, maybe in the holidays, it may have more young people bounding around. A firm favourite for another visit. Thank you