We arrived on the first Saturday of the half term week and were told half the site wasn't ready as they hadn't yet put out the pitch marker numbers which forced everyone onto hard standings (which we hate) and in close proximity to everyone else.....this took nearly a week for them to finish. Our other issue was the way one of the staff spoke to friends of ours who were also staying. Their booking system had misfired and had them checking out a day earlier than they had booked through the club website....their confirmation email was correct. This meant they had been under charged at entry. This member of staff came round and snapped 'you're supposed to be gone!'. The site could not produce any evidence of what they had paid, and our friends had lost the receipt, yet they were still asked to pay the extra £50 odd for the additional night on faith alone. No offer of meeting them halfway or anything, just a demand for payment. Then then they were made to feel like the site was doing them a favour as if they corrected it on the system it would charge them more. Won't be staying here again.