As a new member to the caravan club, it would be fair to say that I would not be totally clued up on all of the rules, so if for any reason I unintentionally break one a friendly word in my ear would be the way to deal with the misdemeanor . I had booked three nights at this site, arriving with my van at the site, having paid well over £90 for the privilege which I thought was a little high. Now my mistake, I had with me my daughters family, two adults and two children, they were using my van for the duration of the break, I was just taking it there and bringing it back. When asked by the person checking me, (as the booking was for two adults and two children) did I have the grandchildren with me, I replied no my family were using the van for the break. I was immediately asked if they were members, they were not, thus I was informed that they would have either to join of pay another £36, £12 per night. The manner in which this conversation took place did not represent what I understood to be the friendly approach of Caravan club representatives, frankly it was more like dealing with a traffic warden after being 1 minute over the allotted time, pay up or else. Not to ruin the break of my family I paid up. Maybe other members will say tough that is the rules, I can`t argue that, but the way it was dealt with left a very sour taste in my mouth, perhaps a better way of dealing with the situation would have been to tell me of my error but to let this instance go by, as the club was not out of pocket. I would have learned my lesson and not repeated my error. Will I use this site in the future NO Having said that my family had a great break and the grandchildren enjoyed the play area The rating at the top is my families rating