Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 4 of 5

Good for families

Unfriendly warden

The site and area is so lovely , plenty to see and do for all ages , walks from the site and the lovely Knaresborough itself On arrival only one person at a time was allowed in , as if was 1pm there was a queue, I had to wait out in the cold while others checked in Then he wouldn’t touch any cards or even my gift vouchers , had to show him through the screen and tear them up in front of him . When I asked about these rules he said because of Covid , had to wear a mask in there too although all restrictions had been lifted The bar/ restaurant only open certain days and times . We would return but a smile would be nice on arrival

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10 reviews

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Rescuer replied on 15/04/2022 18:50

Posted on 15/04/2022 18:50

I know where you are coming from my last experience of the female warden here was upon arrival kept outside in the cold it was December and we had just had a 3 hour journey up the A1 to get there. Road works everywhere, and when I was allowed in I said hello what a terrible journey we have just had, her reply was "Do you want to book in" no hello or smile. I then realised that I had accidentally booked a serviced pitch which we never book at Knaresborough and was told that I was annoying as a previous arrival had wanted a serviced pitch and they were staying 10 nights ! I apologised and explained that I had been having eye surgery and that must have been the mistake. I offered to go see the person who wanted a serviced pitch and tell them, but she declined that offer.  I was made to feel a nuisance and unwelcome. This is not the way to treat customers. The ironic thing was the next day there were loads of empty serviced pitches so had the warden just been difficult for the sake of it. Its no good complaining to the caravan club as they take no notice at all. They do need to retrain some of their staff who obviously are in the wrong job. The majority of Wardens are excellent but there is no excuse for rudeness.