Misleading site information causing disappointment
We visited here from 12th-15th Sept, we booked it due to the fact it has a bar/restaurant on site, as I have limited mobility so it would be a bonus, and it also stated there was bus stops at the gate to York and Knaresborough.
However, when we arrived the bar/restaurant is closed with a note saying ‘closed 7th Sept until further notice’ and there are bus stops however the buses are every 2 hours so only 3 in the day as the last one back is 5.30!
Very disappointing!
I feel the site information online needs updating to reflect this and also the prices lowering accordingly.
I feel we should have been advised by email that the facilities would not be open allowing us to cancel if we wanted to.
This is the first time in the 20 odd years we have been members that I have felt it necessary to complain but I feel other members need to be aware.
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