Having used this site many times before, we were disgusted by the rudeness of the warden on duty when we arrived 15 minutes early last weekend. In torrential rain and very high winds, we pulled on to a pitch to wait for the office to open. The greeting of 'what's your problem' by whom we were later informed was a relief warden, was unacceptable. The entrance to the site was completely flooded all weekend and we were told to climb through a hole in the hedge to exit the site. Fortunately, we received the usual warm, friendly greeting in the onsite bistro and after a lovely meal, we decided not to leave the site after all. Perhaps the caravan club needs to review its warden training packages.