Received email confirmation of our booking and arrival time stated on email as 12:00 onwards. We arrived at 12:10 and no-one in office. As there is no barrier at this site we thought we would go onto one of the many vacant pitches, and do the paperwork when the wardens returned. However, as we were on the pitch the warden made his presence known by ordering us off the site, saying our early arrival would annoy other members ! I showed him and his wife the CC's confirmation stating 12:00 as the arrival time but he refused to take any notice, wanting us off the site and to "take it up with the Caravan Club" He was a temporary manager from Hawes, who said that in the 4 days he had been there he had been complained to four times about the same thing !! So what should that tell him?? We were very tempted to leave and not return, but after leaving and booking in at 1:00, they then tried to be VERY pleasant. Sorry, but a bit of common sense is needed in dealing with customers !