I joined the Caravan club in 1977, apart from a break of a couple of years when my wife died I have been a member. I can honestly say in all that time this is the worst club site I have been on. We arrived on Saturday to break the journey to Wales after having a lovely holiday in North Northumberland, we arrived at reception and after paying for the two nights I require were told to find a pitch and come back and tell them where we were, as it was Saturday numerous other caravanners were trying to do the same on very narrow roads and small clearings, as a consequence there was total gridlock and I could not even get through the barrier because everybody was backed up, apart from the lady in reception there was NO sign of any staff to sort out the situation. I had booked and paid the extra for a fully serviced pitch, when I got to a pitch is was obvious that the pitch maintenance bu the site staff was none existent and it showed. I had to get down on my hands and knees, put on a pair of gloves and clear out the pitch drain which was full of debris consisting of stones, twigs, and leaves and even after my efforts it still did not drain properly, as it is in a wood it is necessary to use the TV service point on the pitch, I had to search for mine because it was covered with foliage which I cut back in order to use the point. If I had seen this site before booking it I would have gone elsewhere, the only sight I caught of a member of staff on my stay, other than the receptionist was one running round in an electric buggy. This site put a damper on what was otherwise a great holiday in Northumberland and I will never use this site again.