We booked for a 2 night stay last weekend(13th/14th Nov) and unfortunately were held up on our journey down by a major accident. We rang the site to inform them of the situation and the fact that we still had quite a distance to travel being concerned that we would be too late. We were assured that we were not to worry just to ring the bell when we arrived and they would come out and see us in which they did and left the paperwork until the next morning. They were so helpful and being so worn out from our travelling we so appreciated this service which enabled us to settle in quite quickly. Having been here before we love the convenience of being so close to Wareham and other resorts. Well done wardens !!!!! One point for the future is that when booking on line it appeared that all of the grass pitches  were full and it would not allow you to book any other pitch but kept throwing you off the site page which  led you to believe that maybe the site was closed. In resorting to checking the situation through the main booking line we were able to book our hard standing pitch and on arrival  it was found that all the grass pitches had been closed due to the wet weather.It might be worth the site testing the web page first when or if that happens again.