After staying at hillhead for our holiday for the last 15 years, unless things change we will be going elsewhere in future. I will list the positives first .ideal location for torbay and surrounding areas, fantastic views, pool bar restaurant. Now the bad bits.1pm arrival time caused total chaos. The main road outside the site was blocked with units queueing up to get in then it was a mad scramble to get a decent pitch.to prevent all the chaos why why why can't you choose your specific pitch when you book,this would solve the problem and take away the stress if trying to find a decent pitch and or can't the wardens allocate pitches on size of unit to fit the size of thd pitch.also for years and years people including myself have mentioned sloping pitches and pitches difficult to get on and off due to slopes bankings etc.this could be easily be solved by levelling pitches and making them more accessible, this could be done during the winter when the site is closed .also the toilet blocks need gutting they are dirty.mouldy ceiling tiles broken tiles broken toilets ,dirty toilets not helped by people who seem to lose the ability to use one properly while on holiday, Also .someone from head office needs to take a good look round and update this site and the booking process as a matter of urgency. No offence to the wardens who are working non stop and are very helpful, but things need an upgrade.,REFURBISH ALL THE TOILET BLOCKS .RETHINK ARRIVAL TIMES,LEVEL UP THE SLOPING PITCHES,LOOK AT PITCH SIZES AS SOME ARE VERY CRAMPED FOR 2 UNITS.AND MOST IMPORTANT OF ALL THE BOOKINGS PROCESS NEEDS A REVAMP .PICK A SPECIFIC PITCH WHEN YOU BOOK ,AND OR ALLOCATE PITCHES AT BUSY TIMES.i will contact head office and see what response I get as this review will more than likely be Deleted User.if more people feel this way or have any other suggestions pass them on to the caravan club.hillhead was and should be the best site on the on the caravan club network .when you pay a premium price you expect a premium site