...really disappointed...We've been visiting Hillhead annually & this was our 5th visit but we're not revisiting next year. Young female assistant warden who booked us in was very friendly & welcoming but middle aged male assistant warden was miserable & rude - no interpersonal skills & questionable if he should be working with the public. Showers dirty - some of the worst I've ever seen on the network. As I understand it, the site was a warden couple down & using external contractors for shower cleaning...sack them! Reception area baskets & tubs were dead as were areas of planting across the rest of the site. Very, very disappointing. This site is extremely expensive & there's no denying the facilities there for children are excellent but overall, standards have slipped considerably.