Yes…I do appreciate it is about expectations, that our club membership is diverse, that the club does allow non members (in the hope that they will join) onto site and that the Wardens do their best…..sometimes under difficult circumstances.  However, I do expect a minimum standard….club rules as a starting point.  First up…Not all Wardens are suitable to ‘Front of House’ duties.  Phrases like “you have plenty of room” and “you have a mover, don’t you” when trying to pitch onto an 8 * 8 mtr sq plot with a 7.5mtr van from a 2mtr wide roadway…. are not customer friendly….  This was a serviced pitch at the lower end of site. (the only one available).  Next…and I know it is an emotive subject but the club rule ‘Dogs should be kept on a short lead at all times’ means exactly that…. not left to roam the site at will. Several members (?) were guilty of this during our stay…I very nearly ran over one dog which leaped out from behind a hedge…had I not hit the brakes hard it would have been a different story. Strange that the Wardens never took issue with this…Note for HO..please supply warning sign for entrance barrier to read “Warning, dogs roaming off lead”.. Toilet Blocks…what can I say, as said, our membership is diverse and obviously some members are happy to leave WC’s unflushed, strewn with paper and showers left in a dirty state. OK the sub contractors being used at Hillhead are not the normal standard but the Warden (preferably the one not best suited to ‘Front of House’) should be monitoring this… Site maintenance…and I appreciate this is a very large site with lots of hedges…but honestly, what a mess. From the moment you enter site (no welcoming flower tubs etc) you know this is one seriously neglected site. Note for HO. Sell the landscape equipment and subcontract to a professional company. WiFi…Although a Silver site…the WiFi on the serviced pitch area (lower) is next to useless..could be an issue with the repeater being lower than the hedge row…See previous comment on site maintenance.. Finally…and again an emotive subject…..We are renowned as a nation of dog lovers..myself include…..but yappy dogs which are not controlled by their owners is a no no…and for the little mutts to left in the van whilst the owners go out is not acceptable and should have their membership revoked….that’s if they are members !! Note for HO…please ask Wardens to give everyone who books on site with a dog(s)…the clubs leaflet relating to behaviour…