After driving for 4 hours in the pouring rain we were not impressed that the first comment was that he disagreed with the information about the length of our van saying longer than stated on the system despite it being smaller than most of the vans on the site. (Suggest customer service training would help) We have stayed here in the Summer twice before and enjoyed the facilities. However, we were very disappointed that the Bar/Restaurant were only open Friday and Saturday and there was no entertainment. This was the main reason why we picked Hillhead as we knew the weather would not be good in November. The other Wardens were excellent. One of them was extremely helpful when the hook up failed. He fixed it at once and kept checking every morning to see it was working. Would come back again but only if all facilities were open. Also, suggest you get the pool covered so it can be used all year.