Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 4 of 5

Good for families

Never again

We went to this site for a few days. On arrival we were told to find our own pitch. We drove round several times looking for a suitable pitch. There are a lot of little cul de sacs in the middle but they're not easy to get into as most of them are one way in the direction of the perimeter road. Some of the pitches are quite short, our motorhome is 7 metres and it was a fairly tight fit. On the day we arrived we decided to eat at the restaurant as it was carvery night. I am vegetarian and my husband confirmed, on checking in, that there was a veggie option. He confirmed with the man behind the bar when he bought the tickets and was told on both occasions that there was. When I got to the carvery counter I was told that there was no veggie option and all that was on offer to me was vegetables and gravy, which wasn't vegetarian. I was very upset by this as I have had a vegetarian carvery at quite a few other places. A lady came to collect our empty plates and asked if everything had been OK for us. When we complained, she became quite aggressive and accused my husband of shouting at her. There were three televisions playing sport around the conservatory and it was impossible to speak at a normal volume. She explained that there had been vegetarian options the previous week but so many had been thrown away unsold that they decided not to do them any more. However, there was a veggie burger on the light bites menu which would have been quite acceptable had it been offered. We decided that, in view of this dispute, we did not want to remain at the site for the three nights booked and went to reception, who told us that they couldn't deal with a refund and we would have to speak to the manager, who was unavailable. My husband phoned head office and spoke to the area manager who also couldn't deal with a refund. We never got to the bottom of who could. We therefore spent the next two days unwillingly at the site but will definitely never return.
Motorhomer

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