We had a problem before we left home and as a result I rang the wardens and explained that we would not meet the arrival time and was told not to worry. This helpful attitude was very prevalent right through the time we were there. In the sites book it says levelling blocks may be required, they are definitely needed on most of the grass pitches and on one or two we had insufficient height to get level. We found a pitch and all was well from then. We visited the club for one meal only so not in a position to comment on facilities there but the site in general is great and I would have no hesitation on recommending it based on our time there.