Where do i start !!!! First of all we accidently booked a blue peg pitch instead of a white one , Reason was we were not putting up an awning and not realising the size difference it was too small for our outfit ( BIG PICKUP AND BUCCANEER VAN ) Obvious i would think on arrival to the staff that we would struggle to fit but still we were given the tiny pitch. Parked slightly on the grass and was asked to park elsewhere which after a slight verbal exchange i did as asked. The male staff member saying that they had to tow a vehicle off the pith the week before so to keep the peace i went along with him. The following morning bearing in mind storm Deborah was forecast and well on it's way thee pitch we were on flooded and we woke up stranded in 6inches of water completely covering the entire pitch. I waded out and up to the new member of staff that had just taken over the site and advised him of my issues and that i was going to have to move pitch. He asked where i was moving too and i said the pitch opposite which was a white peg pitch. Another argument then starts as he expects me to move to another small blue peg pitch and could not care less about the flood we were in . i could understand the issue on a full site but the place was almost empty and his attitude to someone already extremely wound up made the anger levels rise even higher. Ever since the pandemic the club has gone downhill , half the staff are just plain miserable and or ignorant and unhelpful, the prices have shot up and the club has become something i feel i no longer want to support and will not re join but use independent sites in the future. Unable to put picture on here to show how i was left in the lurch. caravan club you have lost a long standing customer.