The site staff were very aggressive and unwelcoming. People do not mind being reminded of rules - for example, after a very difficult journey we arrived very tired and were unaware that there was a one-way system, But to be reminded of this in an unfriendly manner was not a pleasant start to our stay. The following morning we were due to visit my parents-in-law for the first time in 18 months who live close by. My father-in-law drove onto the site to pick us up (like a taxi) as I have mobility difficulties particularly in the mornings. My husband was severely dressed down in front of my father-in-law which was like being back in school with a particularly poor teacher. It was our first experience of CAMC site and my husband will have to be persuaded to go back to another one. It totally marred our visit. The site wardens need to work very hard on their personal interactions. Good customer service suggests that regardless of the message being given, a service provider has the ability to deliver the message in a calm, reasonable and most importantly, respectful way. My husband pointed out very calmly that they were normalising unkindness which is not what anyone wants during/following a global pandemic. Clearly from other reviews, other people have experienced similar reactions but from other reviews, it's clear that they can be nice. Unfortunately, it appears that if there is anything that 'displeases' them, they have only one modus operandi which is aggression and that is unacceptable customer service. The club may want to consider a customer service course and direct it their way.